The PPI scandal shows no sign of going away after a supreme court decision last year decided that if a PPI seller neglected to advise the consumer that they had been paid a commission from the products provider that the sale was unfair and mis-sold. Susan Plevin, a 59 year old college lecturer, and the subsequent court judgement, has opened up a fresh wave of new complaints.
“The FCA is considering whether additional rules and/or guidance are required to deal with the impact of the Plevin decision on complaints about PPI”
The Financial Conduct Authority (FCA) is seriously considering imposing a deadline for any new mis-sold PPI claims. Directors are to hold a board meeting on Thursday to discuss whether the new time-bar can be introduced.
Banks have set aside upwards of £30bn since the scandal first broke in 2010, to compensate customers who were sold PPI on financial products that were neither required or nor needed.
“The FOS has expanded from 100 staff at its foundation in 2006 to more than 4,000 to deal with the deluge of PPI complaints from customers unhappy with the product or their bank’s redress process.”
“The FCA is considering whether additional rules and/or guidance are required to deal with the impact of the Plevin decision on complaints about PPI,” the City regulator said in May.
“The FCA will be engaging with relevant stakeholders in the coming months in respect of this and it expects to announce its views on this, including next steps, at the same time as existing work.”
It said it would gather evidence on “whether the current approach is continuing to meet its objectives of securing appropriate protection for consumers and enhancing the integrity of the UK’s financial system”.
The Financial Ombudsman said last month that although new cases have slowed by 10% to 94,091 in the first six months of this year, the scandal still continues to generate a steady amount of complaints.